Saturday 15 October 2011

Cashier protocol

Having just remonstrated with a cashier who gave me change believing that I had given her a $10 note rather than what I actually gave, a $20 note, I find myself wondering why young entrants into the retail industry are not taught the correct protocol for making change: You put to one side the money that the customer has proffered and give her the change before depositing the money into the till. That way it's easy to check that you have not made a mistake in your fatigue during a shift.


I have a way to counter this kind of accident but I often forget to apply it: You say aloud to the cashier what you are giving her, e.g. Here's $20.

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